Privacy & Security Policy

At Olena Zylak, your privacy is of great importance to us. We strive to be upfront about how we run our business, and are committed to managing your information responsibly. Following this commitment, we have created this Privacy & Security Policy ("Policy") to let you know how we collect, use, share and protect your personal information.

This Policy applies to consumer information we collect through this website olenazylak.com (the “Site”). This Policy does not apply to websites that post different statements.

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Information We Collect

When you visit our Site, we do not collect personally identifying information about you, unless you choose to provide such information to us.

Information You Choose to Give Us:

  • When Using our Online Shopping Cart
    When you use our online shopping cart, we collect certain personal information which you voluntarily provide to us. For example, you will typically provide your name, shipping address and email address so that you may order items.
  • When Contacting Us
    We collect information that you voluntarily provide when contacting us by email or through other direct means.
  • When Subscribing to Our Mailing List
    If you subscribe to our mailing list through our Site or subscribe in-person at one of our shows, you agree to receive marketing emails from us. We use the email address and first name which you provide when subscribing so that we can deliver such emails to you.

Information Automatically Collected

Our Site is hosted by Shopify Inc., which is governed by its own privacy policy and terms of service. As is standard practice for most websites, Shopify automatically collects certain information related to your use of our Site. This is done so that we can analyze the performance of our Site and make improvements to it. For example, when visiting our Site, Shopify may collect your internet protocol (IP) address, your computer operating system type, your browser type, the pages you visit on our Site, the time you visit, and the Internet address of a referring website, if any.

Cookies
Our website host Shopify Inc. uses "cookies" on our Site. Cookies are small text files stored on your computer when you visit a website. Cookies enable the website to recognize your computer when future visits are made. Cookies help us improve your access to our Site, and provide us with information which we can use to improve our Site. For example, we may use cookies to see which parts of our Site people use and like and to count visits to our Site.

You may choose to browse our Site without accepting cookies. Cookies can typically be rejected or removed with your browser settings. Many browsers are set to accept cookies until you change your settings. If cookies are disabled, it could affect how our Site works for you.

Tracking Technologies used by Third-Party Services
Our Site uses select third-party services to provide useful features such as online shopping, mailing list sign-up and maintenance, social networking tools, and website usage analytics. These third-party services may use their own cookies, web beacons* and other tracking technologies. Each of these third-party services is governed by its own privacy policy and terms of service.

Tracking Technologies used in Our Marketing Emails
We use MailChimp to send marketing emails to our mailing list subscribers, and to maintain the mailing list itself. MailChimp uses its own tracking technologies including web beacons. A web beacon, which is also known as an open tracker graphic, tells us if a person opens an email we have sent to them. Open tracking, along with click tracking, helps us determine which of our emails are most popular, what content is of interest, and what is not. Knowing this information assists us in delivering messages that our subscribers want to read.

Like all other third-party services used by our Site, Mailchimp is governed by its own privacy policy and terms of service.

*A web beacon is a tiny object which is usually transparent and is embedded in a web page or email. This technology is used to track a user's interaction with a website or email. For example, web beacons may be used to count website visitors and to learn what the most popular areas of a website or email are. Such information can be used to improve and optimize a website or email for future users.

Use of Personal Information

We use your personal information as follows:

  • To operate, maintain, and improve our Site, products, and services;
  • To send you information including confirmations, invoices, technical notices, updates, and support and administrative messages;
  • To provide and deliver products and services that you request as a customer;
  • To process and deliver contest entries and rewards;
  • To respond to your comments and questions and provide customer service;
  • To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
  • To send marketing emails to you if you subscribe to our mailing list through our Site or subscribe in-person at one of our shows.

Sharing of Personal Information

We do not sell or rent your personal information to third parties. Your personal information will only be disclosed with your prior consent or under these limited circumstances:

  • Service Providers
    We may share your personal information with authorized suppliers or service providers who assist with our business operations. We do this so that we can provide you with products and services which you have requested from us.
  • Legal, Protection, and Safety Purposes
    We may share information to comply with laws or to respond to lawful requests and legal processes. We may also share information to protect the rights and property of Olena Zylak, our agents, customers, and others. We may share information to enforce our agreements, policies, and terms of use. We may also share information to protect the safety of our employees and agents, our customers, or any person.
  • Business Transfers
    We may share your personal information in connection with a business deal involving the sale or transfer of all or part of our business or assets. Such deals can include any merger, financing, acquisition, insolvency or bankruptcy transaction or proceeding or similar event.

Sharing of Anonymous Data

We may share aggregated and/or anonymized data with third-parties for their own uses. Such data does not contain any personally identifiable information.

Security of Personal Information

We take reasonable administrative, technical and physical precautions to safeguard against unauthorized access, use, modification and disclosure of personal information in our custody and control.

Secure Online Shopping
When you use our online shopping cart, your payment is processed securely in an encrypted webpage which protects your personal information during transport across the Internet.

Our Site offers two secure checkout methods: you can pay with a credit card, or by using PayPal. Credit card payments are processed by Shopify (powered by Stripe); PayPal payments are processed by PayPal. When your information reaches either the Shopify or PayPal site, it resides on a secure server behind an electronic firewall.

Please note: When you submit your order, we only receive your name, postal address, email address, and phone number. Shopify and PayPal DO NOT supply us with your credit card number, or any other financial information about you. If you have a Shopify or PayPal account, both companies DO NOT share your password or login information with us.

Website Hosting Security
Our Site is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind an electronic firewall. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Information Choices & Changes

Marketing Emails
You may choose to opt-out of receiving our marketing emails at any time. To opt-out, click the “unsubscribe” link which appears at the bottom of all of our marketing emails. You may also update your name and email address by clicking the “update your preferences” link at the bottom of the emails. Alternatively, you can make such changes by contacting us via the methods listed below. If you opt-out, we may still send you non-marketing emails. Non-marketing emails include emails about your orders and our business dealings with you.

Cookies
You may choose to browse our Site without accepting cookies. Cookies can typically be rejected or removed with your browser settings. Many browsers are set to accept cookies until you change your settings. If cookies are disabled, it could affect how our Site works for you. For more information about cookies, please see the Information Automatically Collected section above.

Links to Other Websites

Our Site may contain links to other websites which are provided solely as a convenience to you. Please be aware that we are not responsible for and have no control over the content or privacy practices of such other websites. We encourage our users to be aware when they leave our Site and to read the privacy statements of all websites visited.

Privacy of Children

Our Site is intended for a general audience and is not aimed toward children. We do not knowingly collect personal information from children under 13.

Contacting Us

We welcome your comments or questions about this Policy. Feel free to contact us to:

  • change or correct any information we have about you, if any;
  • have us delete any information we have about you;
  • change your contact choices.

You may contact us through our Site, or by mail to:
Olena Zylak
PO Box 8001
PRO Hurontario
Collingwood, Ontario
L9Y 0H1
Canada

This Policy was last updated on August 5, 2014.

This Policy may change over time as our business and customer needs evolve. Such changes to the Policy will be posted here. The date on this page indicates when the most recent updates were made. By using this Site you are agreeing to the terms of this Policy.

 

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