We accept Visa, MasterCard, American Express, and any other credit card supported by our shopping cart.
Yes. After providing your billing & shipping info on the first checkout page, you will have the option of choosing PayPal on page two. Here, simply select PayPal, and click the "Complete my purchase" button at the bottom of the page. You will then be redirected to PayPal to pay for your order. Once the payment is complete, you will automatically be brought back to our site.
Yes! Our site happily accepts those payment methods, too.
All prices are in Canadian dollars.
Our Online Shopping Policy can be read here.
Your order ships for free when its value is $75 & up (before taxes). This applies to deliveries in both Canada and the continental United States only.
Our free deliveries are the same level of service as paid deliveries, so you won’t be waiting longer to receive your package just because there was no charge for it.
This is great news if you're eyeing a hat from our Winter 2018/19 collection, as all regular-priced hat order shipments are on us!
Within Canada, we aim to have your parcel at your door within 2 to 8 business days.
For the continental United States, within 4 to 11 business days.
For other international destinations, within 7 to 14 business days (this includes Australia, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Sweden, Switzerland, and the United Kingdom).
Please see the Shipping section of our Online Shopping Policy for details.
Absolutely. During checkout, just use a Shipping Address that is different than your Billing Address.
Yes! For more details, please see our Online Shopping Policy.
Yes. Outside of Canada and the United States, we ship to Australia, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Sweden, Switzerland, and the United Kingdom. For more details, please see our Online Shopping Policy.
Yes, and this has been the case since we began our line in 1997. Knitting is done at our studio in historic Collingwood, Ontario, with occasional help from another local artisan during busy periods. Olena personally finishes the knitted “fabric” on sewing and serging machines, and hand sews wherever necessary. Special attention is given to our hats, where the distinctive silhouette of each piece is formed through hand crafting. All of this work is done in small batches, to create knits of exceptional style and enduring quality.
Image gallery: Olena Zylak in the studio >
That's easy! On most item pages, you'll see related pieces under the subheading "Coordinate this item…". Take a peek at this page for an example of where to look for matching items as you browse our Store.
Yes — just about all of them! We absolutely love the warmth and softness of merino. You'll notice that most of our pieces are chock full of this premium fibre.
Yes. Read all about it here.
We would love to! Those details can be found on our Environmental page.
Yes. For wholesale inquiries please email us.
Our site uses Secure Sockets Layer technology (SSL) which encrypts information you submit. SSL protects order information such as your name, shipping address, and credit card number during transport across the Internet.
Our site is powered by leading ecommerce provider Shopify. You can see our site's encrypted connection in the address bar of your browser, where it says "https" at the beginning of our site address (https://olenazylak.com). You'll also notice that your browser is displaying a closed lock icon. Both of these symbols indicate that our site is working to protect your personal information. For more details, please see our Online Shopping Policy.