Frequently Asked Questions

Quick Links

Is your online shopping secure?

Which credit cards can I use?

Can I use PayPal?

In what currency are your prices?

What is your online shopping policy?

How can I get free shipping?

When will my items be delivered?

Can I ship my order as a gift, or to another address?

Do you ship to the USA?

Do you ship internationally?

Are all of your items made in Canada?

How can I find styles with matching colours and coordinating textures?

Are your winter accessories made with merino wool?

Do you use fair trade organic cotton?

Tell me about your environmental and social initiatives.

Do you sell wholesale?

Is your online shopping secure?

Yes. In fact, our entire site uses encryption technology (powered by leading ecommerce provider Shopify). So, no matter what page you are on, you will be browsing and shopping securely. You can see our site's secure connection in the address bar of your browser, where it says "https" at the beginning of our site address (https://olenazylak.com). You'll also notice that your browser is displaying a closed lock icon. Both of these symbols indicate that your personal information is protected during transport across the Internet. For more details, please see our Online Shopping Policy.

Which credit cards can I use?

We accept Visa, MasterCard, American Express, Discover, and any other credit card supported by our secure Shopping Cart.

Can I use PayPal?

Yes. After providing your billing & shipping info on the first checkout page, you will have the option of choosing PayPal on page two. Here, simply select PayPal, and click the "Complete my purchase" button at the bottom of the page. You will then be redirected to PayPal to pay for your order. Once the payment is complete, you will automatically be brought back to our site.

In what currency are your prices?

All prices are in Canadian dollars.

What is your online shopping policy?

Our Online Shopping Policy can be read here.

How can I get free shipping?

Your order ships for free when its value is over $100 (before taxes). This applies to deliveries in both Canada and the United States. And, our free deliveries are the same level of service as paid deliveries, so you won’t be waiting longer to receive your package just because there was no charge for it.

This is great news if you’re planning to pair up a hat & scarf, as all regular-priced hat & scarf order shipments are on us!

When will my items be delivered?

Within Canada, we aim to have your parcel at your door within 2 to 8 business days, and within 3 to 10 business days for the USA. Please see the Shipping section of our Online Shopping Policy for details.

Can I ship my order as a gift, or to another address?

Absolutely. During checkout, just use a Shipping Address that is different than your Billing Address.

Do you ship to the USA?

Yes! For more details, please see our Online Shopping Policy.

Do you ship internationally?

Sorry, but we are only processing orders from Canada and the United States at this time.

Are all of your items made in Canada?

Yes, and this has been the case since we began our line in 1997. Knitting is done at our studio in historic Collingwood, Ontario, with occasional help from another local artisan during busy periods. Olena personally finishes the knitted “fabric” on sewing and serging machines, and hand sews wherever necessary. Special attention is given to our hats, where the distinctive silhouette of each piece is formed through hand crafting. All of this work is done in small batches, to create knits of exceptional style and enduring quality.

Image gallery: Olena Zylak in the studio >

How can I find styles with matching colours and coordinating textures?

That's easy! On most item pages, you'll see related pieces under the subheading "Coordinate this item…". Take a peek at this page for an example of where to look for matching items as you browse our Store.

Are your winter accessories made with merino wool?

Yes — just about all of them! We absolutely love the warmth and softness of merino. You'll notice that most of our pieces are chock full of this premium fibre.

Do you use fair trade organic cotton?

Yes. Read all about it here.

Tell me about your environmental and social initiatives.

We would love to! Those details can be found on our Environmental page.

Do you sell wholesale?

Yes. For wholesale inquiries please email us.

 

Rave Reviews

See how much our customers love our Canadian-made designer knits.

Read the testimonials