Online Shopping Policy

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Security
Accepted Credit Cards
Currency & Pricing
Item Availability
Colour Accuracy
Shipping
Timing
Your Shipping Address
Email Communications
Returns
Clearance Section Purchases
Errors, Inaccuracies, & Omissions
Right to Limit Sales

Security

Our website olenazylak.com ("Site") uses Secure Sockets Layer technology (SSL) which encrypts information you submit. SSL protects order information such as your name, shipping address, and credit card number during transport across the Internet.

Our Site offers two checkout methods which both use industry standard data encryption: Shopify and PayPal. Our Shopify checkout (powered by Stripe) accepts credit cards; our PayPal checkout accepts PayPal account payments as well as credit cards.

Please note: When you submit your order, we only receive your name, postal address, email address, and phone number. Shopify and PayPal DO NOT supply us with your credit card number, or any other financial information about you. If you have a Shopify or PayPal account, both companies DO NOT share your password or login information with us.

Your privacy is of great importance to us. For more information, please see our Privacy & Security Policy.

Accepted Credit Cards

We accept Visa, Mastercard, American Express and any other credit card supported by our shopping cart.

Currency & Pricing

All prices are in Canadian dollars. Prices are subject to change without notice.

Item Availability

We reserve the right to limit available item quantities or discontinue any item at any time without notice.

In the event that you have an order pending, and we need to cancel that order, we will notify you as soon as possible by contacting the e-mail address you provided at the time the order was made.

Colour Accuracy

We have made every effort to display as accurately as possible the colours of each of our items. But because every device screen displays colours differently, we cannot guarantee that your device's representation of any colour will be completely accurate.

Shipping

Within Canada: Canada Post Expedited service or FedEx Ground.
To the USA: USPS Airmail or Expedited service.
Please note: we are only processing orders from Canada and the United States at this time.

For shipments outside Canada, the customer is responsible for all customs duties, taxes and related charges (if applicable).

Timing

All of our items are made especially for your order, so please allow sufficient time for production and delivery.

Shipping times vary depending upon where your order is being delivered.

If your order is being sent:

  • within Canada, it will arrive within 8 business days of us receiving your payment.*
  • to the USA, it will arrive within 10 business days of us receiving your payment.*

Shipping times are reasonable estimates based on our experience, but may vary slightly with each order (as per Canada Post).

*Between December 5–24, delivery may take slightly longer than expected, due to peak online shopping volume and longer postal transit times.

If you have any questions regarding delivery times, please send us an email.

Your Shipping Address

Please ensure that when you place an order the shipping address that you provide is correct and complete. We are not responsible for orders which you do not receive due to incorrect or incomplete addresses submitted during order placement.

Undeliverable orders which have been returned to us by the post office or courier will be resent to the amended shipping address that you provide. The cost of delivering such resent packages is the responsibility of the customer.

Email Communications

By purchasing items from our Site, you agree to receive emails from us regarding your order, and shipping notification emails from Canada Post or FedEx to advise you of your package's delivery status and tracking number.

Please note that we do not sell or rent your personal information to third parties. For more information, please see our Privacy & Security Policy.

Returns

Your satisfaction is greatly important to us. All of our pieces are carefully and expertly made, and then reviewed for quality, before they are sent to our customers.

In the event that you are not fully satisfied with an item which was purchased at regular price, it can be exchanged for another item of your choice.

Please note: sales of discounted items are final (no exchange).

To exchange a regularly-priced item:

First, email us to receive a Return Authorization Number (RAN). Please indicate the item to be returned, and which style & colour you would like in exchange. This must be done within 5 business days of receiving your order. Please note that all returned items must be accompanied by a RAN, or they will not be accepted.

We must receive your returned item within 15 business days of issuing your Return Authorization Number.

Returned items must be unworn, with all original tags still attached.

If the item is returned in poor or worn condition, exchange or credit will not be granted.

A printout of your Shopify or PayPal receipt must accompany the item.

The cost of shipping items back to us is the responsibility of the customer.

For U.S. customers: returns will only be accepted if sent by United States Postal Service. UPS, FedEx, or other couriers will not be accepted due to fees charged at point of receipt.

We will ship an exchanged item to you at no cost. However, if further exchanges are requested on the same order, those subsequent shipping costs will be charged to you.

Olena Zylak is not responsible for returns that are not received.

Clearance Section Purchases

As per the Returns information above, sales of the discounted items in the Clearance section are final (no exchange).

Errors, Inaccuracies, & Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to item descriptions, pricing, promotions, offers, item shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time, and without prior notice (including after you have submitted an order).

In the event that you have an order pending, and we need to update item information related to that order, or in the event that we need to cancel that order, we will notify you as soon as possible by contacting the e-mail address you provided at the time the order was made.

Right to Limit Sales

We reserve the right to limit the sales of our items to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that you have an order pending, and we need to make a change to or cancel that order, we will notify you as soon as possible by contacting the e-mail address you provided at the time the order was made.

This Online Shopping Policy was last updated on July 7, 2017.

This Online Shopping Policy may change over time as our business and customer needs evolve. Such changes will be posted here. The date on this page indicates when the most recent updates were made. By using this Site you are agreeing to the terms of this Online Shopping Policy.

This Online Shopping Policy does not apply to websites that post different statements.

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